Associate, Client Care Advisor
Company: Disability Solutions
Location: Piscataway
Posted on: April 18, 2024
|
|
Job Description:
Associate, C lient Care Advisor At Chanel, we are focused on
creating an inclusive culture that nurtures personal growth,
contributing to collective progress. We believe the uniqueness of
each individual increases the diversity, complementarity and
effectiveness of our teams. We strongly encourage your application,
as we value the perspective, experience and potential you could
bring to CHANEL. About the Role: Join CHANEL's Team in Piscataway,
NJ, as a Client Care Advisor Associate and become an integral part
of delivering exceptional experiences that embody the timeless
values of the House. In this role, you will play a pivotal part in
building and nurturing client relationships through various contact
channels. Your mission is to provide impeccable service, bringing
the essence of our products to life for clients engaged with us
remotely . What impact you can create at CHANEL: Luxury Service
Standards: Uphold the highest standards of luxury service, ensuring
that every interaction reflects the brand's commitment to
excellence.Proactively seek opportunities to exceed client
expectations and elevate the shopping experience. Client
Relationship Management: Cultivate strong, personalized
relationships with clients through proactive communication and
attentiveness.Serve as a dedicated point of contact, understanding
each client's unique preferences and needs. Product Knowledge and
Expertise: Develop a deep understanding of CHANEL's products,
materials, and craftsmanship.Stay informed about new arrivals,
trends, and product features to provide accurate and valuable
information to clients. Problem Solving and Conflict Resolution:
Demonstrate enthusiasm for problem-solving, addressing client
inquiries, concerns, and feedback with a solutions-oriented
approach.Collaborate with other departments to ensure timely
resolution and exceed client expectations. Boutique Collaboration:
Liaise with our boutiques to enhance the customer experience and
foster a seamless connection between online and in-store services.
Coordinate with boutique teams to provide a cohesive and integrated
client experience. E-commerce Orders and Assistance: Assist clients
with online purchases, order inquiries, and returns, ensuring a
seamless e-commerce experience.Collaborate with the e-commerce team
to address and resolve issues related to online orders. Proactive
Mindset and Technological Proficiency: Proactively bring forward
trends and insights to enhance the customer experience.Showcase
tech-savvy skills, navigating systems and tools to optimize
efficiency. Openness to Feedback and Coaching: Foster personal and
professional growth by being open to feedback and coaching from
peers and leadership.Actively seek opportunities for improvement
and demonstrate a commitment to continuous learning. You are
energized b y: Thriving on the opportunity to provide exceptional
client experiences, ensuring each interaction reflects the high
standards of service expected by our clientele. Finding energy in
working within a highly collaborative environment, fostering
teamwork and shared success.Being motivated by the challenge of
connecting the dots on problems, showcasing a keen eye for details,
and possessing expert problem perception skills.Seeking to be in
the know and understanding the social media ecosystem, recognizing
its impact on client care and brand representation.A passion for
personal growth and development and actively participating in
continuous learning opportunities. What you will bring to the team
: 2-3 years in a related roleA strong ability to empathize with
clients, ensuring a customer-centric approach in all
interactions.Excellent verbal and written communication skills to
convey information clearly and professionally.Demonstrated
problem-solving skills with a proactive mindset, capable of finding
creative solutions.Flexibility to adapt to changing scenarios and
the resilience to handle challenging situations with composure.A
team-oriented mindset, thriving in a collaborative environment and
contributing to the collective success of the team.Comfort and
proficiency in utilizing CRM systems, call routing, and other
relevant tools for efficient client engagement.Bringing a positive
and enthusiastic attitude to the team, contributing to a supportive
and uplifting work environment.Previous experience in a customer
service or client-focused role, preferably in a luxury retail
environment.Previous experience in a call center environment
preferred but not mandatory.Strong digital and technical
skillsPassion for luxury products and an ability to convey product
knowledge with enthusiasm.Excellent communication and interpersonal
skills with a genuine commitment to providing exceptional
service.Strong problem-solving skills and the ability to navigate
and resolve complex client inquiries.Detail-oriented and able to
maintain a positive and professional demeanor in all
interactions.Preferred but not required Salesforce & Genysys
Position Logistics: 2-3 years of experience in a related roleOnsite
in the Piscataway, NJ location. Hybrid option after 90 days based
upon performanceAbility to travel to local CHANEL points of sale,
as needed Compensation: The anticipated base hourly range for this
position is $23.90 through $28.00 . Base hourly is one component of
the total compensation for this position. Other forms of variable
pay may be offered for this position. Other components may include
bonus potential , benefits , and/or perks . Benefits and Perks:
Flexibility (flexible time and hybrid work options)Wellbeing
resources include dedicated paid time off for wellbeing ( 2-week
August Office Closure and Wellbeing Days in Retail ) and a
Wellbeing fundFamily and care giving benefits (inclusive of
parental leave, fertility support, MilkStork , and Care.com
Membership)Generous paid time off policies to include vacation,
holiday, sick and volunteer days401K, pension and other
incentivesRobust healthcare offerings; medical, dental, vision,
MDLIVE (virtual care), One Medical, Flexible Spending Accounts
(Health Care & Dependent Care), Health Savings Account and Employee
Assistance ProgramLife insurance, Accidental Death & Dismemberment,
Short Term Disability, Long Term Disability, Health Advocate,
International Business Travel Accident & Medical, and Commuter
Transit & Parki ng Flexible Time and Hybrid Work Option: Partially
Remote: Role requires a minimum of three days in-person office
presence at the designated location/office. *Chanel, Inc. reserves
the right to edit, change, or make exceptions on designations where
circumstances where deemed appropriate. Additional Information:
Chanel is a private company whose values are grounded in creating
the conditions for people to perform at their best and feel
fulfilled and confident in their work. We offer a unique work
environment where individuals are encouraged to better understand
the brand, the business, and motivations, so that together we can
unlock the possibilities of growth. This is reflected in: Diversity
and Inclusion: At CHANEL, we are intentional in promoting Diversity
& Inclusion. We foster respect, empathy and dignity for all . We
believe strongly that the diversity of our people across the full
spectrum of human differences is essential to our organisation and
the connections we have with each other and our clients.We offer
Employee Resource Groups in the US that are voluntary, open to all,
employee-led groups formed around a shared identity or lived
experience, whose aim is to foster a diverse, inclusive, and
equitable community aligned with the values and missions of the
communities they support. Chanel Community: CHANEL Community
empowers our employees to channel their passions, talents and sense
of purpose to contribute to and learn from our
communities.Employees are encouraged to take time off annually to
volunteer through CHANEL Community. CHANEL also matches employee
donations to select charitable organizations. Sustainability:
CHANEL Mission 1.5-- is our climate action plan. It is focused on
transforming the business in line with the ambitions of the Paris
Agreement on climate change to limit the average global mean
temperature increase to 1.5 degrees Celsius above preindustrial
levels.Employees are encouraged to contribute to our US
Sustainability efforts at the corporate level and within the
divisions, through organized taskforces and initiatives. Arts and
Culture: We are committed to extending our legacy of cultural
engagement. Global support includes the CHANEL Culture Fund, which
supports a select group of leading art culture institutions across
the globe, and the CHANEL Next Prize for the next generation of
creative talent . US support currently includes Annual sponsorship
of the MoMA film program, Tribeca Film Festival programs and
Through Her Lens, Support of the Academy Gold Fellowship for Women
and Sponsorship of the BAAND Together Dance Festival at Lincoln
Center. Fondation Chanel: Since 2011, Fondation CHANEL's mission is
for women and girls to be free to shape their own destiny. Through
multi-year partnerships with financial and technical support,
Fondation CHANEL is committed to improving the safety and autonomy
of women and adolescent girls around the world, impacting over a
million women and girls in its first 10 years.For more information,
please navigate to the Fondation Chanel website here Career and
Leadership Development: We have dedicated in-house teams focused on
supporting the onboarding of employees, developing leadership
skills via custom programs like Imagine Chanel People, Heart of
Leadership and group and individual coaching, and blended online
and live classes offered on our Bloom platform and by skilled
trainers, such as Shape Your Career, to develop career building
skills. *Chanel, Inc. benefits and perks are dependent on
eligibility and subject to modification by Chanel at any time.
Keywords: Disability Solutions, Perth Amboy , Associate, Client Care Advisor, Other , Piscataway, New Jersey
Click
here to apply!
|