Consumer Experience Strategy Lead/Associate Director - Sanofi
Company: Sanofi
Location: Bridgewater
Posted on: April 24, 2024
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Job Description:
Consumer Experience Strategy Lead/Associate Director Purpose &
Context Sanofi is a leading pharma company under deep digital
transformation in its different engagements with patients,
customers, employees, and stakeholders. The Consumer Experience
(CX) Strategy lead provides the end-to-end consumer experience
strategy and digital solutions for Sanofi patients, customers, and
staffs to work seamlessly and easily across products and services
within its ecosystem while aligning with the product roadmap, needs
of users, market customers, and technical frameworks. You develop
CX strategy to differentiate and deliver innovative digital
solutions that will make health care more accessible, more
integrated and more reliable for users in collaboration with cross
functional teams and other key stakeholders. You will identify and
set CX strategy, envision complex CX ecosystems, and inspire teams
to push the boundaries of what's possible. Your success will see
your strategies being the lighthouse for the projects you are
working on. CX is a new function within Sanofi, and the work will
require evangelization, delivery, and high adaptability to change.
This new team is entails project management, research, design
(visual and UX), prototyping and strategy. Responsibilities Deliver
CX strategy across digital products for the organization: define
plans, principles, based on research and insights and measurement
frameworks Ensure CX Strategy meets agreed upon milestones,
mitigating risk and maximizing process efficiency Work closely with
direct and indirect team members to define, document, share and
maintain our overall user experience strategy, rollout, and
operations for Sanofi products and digital solutions Reallocate
resources appropriately to deliver on priorities under tight
deadlines; responsible for leading a team of CX Strategy employees
and contractors Mentor, share and empower the team to stay informed
of changes in the industry, constantly learn and grow as a CX
Strategist Embody excellence in consumer experience at all level
and influence product and service strategy direction Influential
leader representing CX Strategy across the business and corporate,
including product and service development functions: Integrate CX
Strategy within the Consumer Experience and digital development
process and be an advocate for CX within Digital, partner
organizations and stakeholder groups Affect deep levels of change
in terms of how CX functions with its peers in Global Business
Units, R&D, Corporate and Engineering Knowledge, Skills &
Abilities Strong analytical skills with ability to absorb qual and
quant data in order to synthesize key challenges or learnings.
Strong communication and presentation skills to convey
recommendations efficiently Strategic planning for CX: Recognized
ability to draw plans from assessment based on product roadmap,
team maturity, existing knowledge gaps, business priorities. Strong
business acumen, with ability to understand value generation and
business modelling Digital product management skills: Deep
understanding of what makes a digital product, with notions of
agile, CX, in order to be best advice to Digital product owners CX
Measurement frameworks knowledge and practice, both in qual and
quant, to setup measure of efficacy. International experience, with
understanding of cultural sensitives as the role is global High EQ
to manage different stakeholders within the organisation and
understand how to bring them along. Key Qualifications Preferred
qualifications include a bachelor's degree, master's degree, or MBA
in a relevant field, along with substantial work experience in
Design and Human-Computer Interaction (HCI) 10 years of hands-on
CX/UX strategist at a large global enterprise experience, agency,
consulting or Start-up/scale-up is a must, in the context of
digital product or software design. Solid understanding of how to
create, measure and refine consumer experience strategy based on
user research, human factors, customer feedback and market data
Embody a strong and effective user's point of view inside the
organization. Familiarity with pharma/health technology is a plus
English communication skills on a professional level (verbal and
written) for candidates out of USA Desired traits You are a vibrant
and engaging storyteller with strong business communication and
presentation abilities to all levels of the company Agility,
Decisiveness, Resilience, Transparent Communications, and Openness
with strong attention to details Comfortable with change and
ambiguity: you are naturally confident in a shifting world. You
bring the ability and interest to help lead cultural shifts in the
organization including Digital transformation You have an
intellectual curiosity that inspires others around you Culturally
curious, you are willing to work in an international environment.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and
Affirmative Action employers committed to a culturally diverse
workforce. All qualified applicants will receive consideration for
employment without regard to race; color; creed; religion; national
origin; age; ancestry; nationality; marital, domestic partnership
or civil union status; sex, gender, gender identity or expression;
affectional or sexual orientation; disability; veteran or military
status or liability for military status; domestic violence victim
status; atypical cellular or blood trait; genetic information
(including the refusal to submit to genetic testing) or any other
characteristic protected by law. #GD-SA #LI-SA At Sanofi diversity
and inclusion is foundational to how we operate and embedded in our
Core Values. We recognize to truly tap into the richness diversity
brings we must lead with inclusion and have a workplace where those
differences can thrive and be leveraged to empower the lives of our
colleagues, patients and customers. We respect and celebrate the
diversity of our people, their backgrounds and experiences and
provide equal opportunity for all.
Keywords: Sanofi, Perth Amboy , Consumer Experience Strategy Lead/Associate Director - Sanofi, Executive , Bridgewater, New Jersey
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